Reamaze Live Chat & Helpdesk
by Reamaze
4.9 (187 reviews)
From $29/month. 14-day free trial. Additional charges may apply.
Intro
All-in-one customer service and chatbot engagement platform
Key features
Centralized customer service: Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
Boost sales and engagement: Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.
Automate teams & common tasks: Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
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Gorgias ‑ Live Chat & Helpdesk
by Gorgias
4.7 (472 reviews)
From $60/month. 7-day free trial. Additional charges may apply.
Intro
Centralize all your customer service channels in one place
Key features
Centralize customer requests: Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.
Reduce response time by 43%: Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.
Automate 40% of your support: Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.
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Help Center, Live Chat & CRM
by Richpanel Live Chat Inc
5.0 (56 reviews)
Free plan available. 14-day free trial. Additional charges may apply.
Intro
Richpanel: Helpdesk & Self Service. Upgrade Zendesk, Gorgias
Key features
All Channels in One Inbox: Manage customer support on Live Chat, Email, Facebook, Instagram, Phone. Easily upgrade Zendesk, Freshdesk, Intercom, Gorgias
Powerful Agent Dashboard: See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.
Automated Self-Service: Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.
Heyday ‑ Sales & Support Chat
by Heyday Technologies Inc.
5.0 (5 reviews)
From $49/month. 14-day free trial. Additional charges may apply.
Intro
AI chatbot & live chat for order tracking, shopping and more.
Key features
Turn browsers into buyers: Sell more in every conversation with Heyday’s AI + human combination that displays personalized product carousels 24/7.
Free yourself from FAQs: Focus your time on higher value sales conversations by automating questions like order tracking, shipping fees and store hours.
All channels under one roof: Make it simple to keep track of every interaction thanks to email, webchat, Messenger, WhatsApp & Google’s Business Messages integrations.
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Intro
Free Messaging App to Monitor & Chat with site Visitors
Key features
Gain Insight: Gain valuable insights when you monitor and chat with your website visitors in real time.
Increase Conversions: Help visitors through pain points, message before they abandon carts and easily greet return visitors.
Stay Connected: Stay connected anywhere, be in touch with your customers from your computer, or your mobile.
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Intro
Omnichannel customer service and engagement platform
Key features
Lead customers to happiness: Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.
Support your employees: Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.
Knowledge is power: Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.
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Intro
Omnichannel Customer Service Platform
Key features
Powerful Agent Dashboard: Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.
Automated Self-Service: Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.
Turnkey Integration: Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.
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SuperLemon ‑ Whatsapp Support
by SuperLemon App
4.4 (807 reviews)
Free plan available. 30-day free trial. Additional charges may apply.
Intro
Automated Cart Recovery, WhatsApp Chat & Share,Notifications
Key features
WhatsApp Chat + WhatsApp Share: Provide quick & easy customer support service via WhatsApp Chat button. Increase referral sales with WhatsApp Share button.
WhatsApp Abandon Cart Recovery: AUTOMATED & Manual Abandoned Cart Recovery + WhatsApp Marketing. Automatically include discounts & win back lost sales.
Order notifications & COD: Send order confirmation, order tracking, COD Cash on Delivery notifications with WhatsApp CRM. Happy Customers = Repeat Business
Tidio ‑ Live Chat & Chatbots
by TIDIO LLC
4.8 (1236 reviews)
Free plan available. Additional charges may apply.
Intro
Live chat boosted with Chatbots and Marketing Automation
Key features
Respond on Chat and Messenger: Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our free mobile app as well.
Enable Bots and increase sales: Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!
Set up in less than 30 seconds: Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!
